Mila Valkova, Head of Human Resources, ProCredit Bank Bulgaria
Mila Valkova is an HR leader with more than 15 years of experience in human resources, gained at some of the largest international companies operating in Bulgaria’s outsourcing, retail, and banking sectors.
Currently serving as Head of Human Resources at ProCredit Bank Bulgaria, she is responsible for the strategic management of human capital and for developing the HR function as an active business partner.
Prior to joining ProCredit Bank, Mila held positions at Kaufland Bulgaria, Sutherland, and TELUS International, where she progressively built her expertise in human resources, talent acquisition and retention, and employer branding.
Her professional expertise covers key areas of strategic people management, including talent acquisition and development, performance management, learning and leadership development, organizational culture and internal communications, compensation, and employer branding.
Mila holds a Master’s degree in Human Resource Economics, specializing in Human Resource Management, from the University of National and World Economy.
She believes that people are at the heart of every successful organization and that effective human capital management is fundamental to sustainable business performance. For Mila, the role of HR goes beyond managing processes. It is about being a strategic partner to the business, a driving force behind organizational change, and a partner in people’s growth and development.